---
title: QuickBooks Company/Customer Record Page Buttons have become "Greyed Out"
slug: quickbooks/quickbooks-companycustomer-record-page-buttons-have-become-greyed-out
docTags: 
createdAt: 2026-07-21T22:09:12.816Z
---

The buttons on the QuickBooks Company/Customer Record page ( Edit, Control Sync Status, and Reparent) will be greyed out and non-functional if your Salesforce user profile does not have Read access to the required fields listed below.

**FYI:** As part of recent Breadwinner enhancements aligned with Salesforce security guidelines, we now use secure queries. As a result, we have made a few changes to our pages to align with these security guidelines.

For the buttons to be enabled and functional, the following fields require Read access:

**Required fields - Account Object:**

- BillingAddress
- ShippingAddress
- Phone
- AccountNumber
- Website
- OwnerId

**Required fields - Contact Object:**

- FirstName
- LastName
- Email

To resolve this:

1. Go to Setup → Profiles for the affected user(s)
2. Open Field-Level Security for each object above
3. Grant Read access to all the fields listed above.
4. Save the changes

Once the required access is given, the QuickBooks Company/Customert buttons should be fully enabled and functional.

Note: The same field-level security requirements also apply to the **"Edit QuickBooks Company/Customer before Creating the Invoice"** link.

The following UI elements will be **disabled (greyed out)** if the Salesforce user does not have **Read** access to the required fields listed in the template:

- **Edit QuickBooks Company/Customer before Creating the Invoice** link
- **QuickBooks Company/Customer Record page** buttons:
  - Edit
  - Control Sync Status
  - Reparent